Play this game to review Networking. What part is this? GSD Learning & Development 1 At the end of this module, you will be able to:. Understand the working knowledge of the Dell TechDirect portal. Explain the difference between an.
Dell TechDirect is a centralized support tool designed to provide commercial customers with online and mobile access to create, view and update technical support cases and replacement parts dispatches. Customers will need to designate an Administrator to enroll their company at The Administrator will then configure Technician users from his or her company. Both Administrators and Technician users will have access to the TechDirect mobile app to connect to their accounts while on the go. Version 1.0. Create, view and update in-warranty technical support cases submitted to Dell.
Create, view and update in-warranty parts dispatches submitted to Dell. Receive updates and request statuses from the Message Center via mobile app and email.
Hi all,I've been in discussions with a colleague in Dell Education Services as well as with a colleague in our internal Learning & Development team regarding this.According to my Learning and Development colleague, Dell Certified System Engineer (DCSE) are only available for employees of our engineering partners who go out and repair systems on Dell's behalf. These are not publicly available certification exams.If you belong to a company that is part of Dell's TechDirect program , you will also be able to take advantage of self dispatching of parts after sitting a certification course.Finally, we do have some Dell-specific elective courses as part of the Storage Networking Industry Association's SCSN-E (SNIA Certified Storage Network Expert) certification. These are:.Dell Compellent Administration and Advanced Management.Dell Compellent FS8600 Administration.Dell EqualLogic PS Series Advanced Management and Data Protection Tools(.Integrating vSphere with Dell EqualLogic PS Series Storage.